These Terms of Service (“Terms”) govern your use of PrimeSync Solutions LLC’s AI voice agent platform and dashboard (the “Service”). By accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you may not use the Service. These Terms are a binding legal agreement between you (“Client”) and PrimeSync Solutions LLC (“PrimeSync,” “we,” or “us”).
To access the Service, you must register an account and provide accurate, current, and complete information. You are responsible for safeguarding your account credentials and all activity under your account. Notify us immediately if you suspect unauthorized access. We are not liable for losses due to unauthorized account use.
We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your internal business use. You may not:
Reverse engineer, modify, copy, or create derivative works of the Service
Use the Service in violation of any laws, including TCPA or telemarketing regulations
Transmit unlawful, obscene, or harmful content
Interfere with the Service’s functionality or access others’ accounts without permission
Violation of this section may result in suspension or termination of your account.
The Service is priced on a usage-based model. You will be billed according to your selected pricing tier under our tiered pricing structure. These fees are exclusive of taxes and subject to change upon notice. You agree to pay all charges incurred using your account. Payments are due within the invoice terms (e.g., Net 30).
If your payment method fails, we may suspend or terminate your access. You are responsible for all collection costs in case of non-payment. All payments are non-refundable except as required by law.
By submitting your payment information, you authorize PrimeSync to charge your payment method automatically on a recurring basis for usage fees under your current pricing tier. This authorization remains valid until canceled per Section 5.
You agree to:
Recurring billing based on actual usage and your selected pricing tier
Receive invoices via email or your dashboard
Cancel prior to the next billing cycle to avoid additional charges
No Refunds: All payments, including usage and setup fees, are non-refundable
Client Cancellation: You may cancel via dashboard or written notice. Cancellation takes effect at the end of the billing cycle
Termination by PrimeSync: We may suspend or terminate your access for violations of these Terms, including non-payment. Data may be deleted after termination per our retention policies
Client Data: You retain ownership of all call recordings, transcripts, and information collected via the Service
PrimeSync Access: We host and process your data to deliver and improve the Service. We may access Client Data for technical support, compliance, or system maintenance
Your Responsibilities: You are responsible for securing any required consents from end-users and ensuring your use of the Service complies with applicable data protection laws
We rely on third-party tools (e.g., Retell AI, cloud providers, telephony vendors) to provide the Service. These services are governed by their own terms. We are not liable for any third-party outages or data loss. We ensure that such third parties adhere to comparable privacy and security standards.
All rights, title, and interest in the Service, including its software, models, content, and dashboard, are owned by PrimeSync or its licensors. You retain rights to your own uploaded or generated content but grant us a license to use it solely to provide the Service and improve our technology.
We provide the Service “as is” and “as available.” To the maximum extent allowed by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee uptime, uninterrupted access, or error-free performance.
We do not guarantee 100% uptime. Service interruptions may occur due to maintenance, technical issues, or third-party failures. PrimeSync is not liable for any damages from outages. We will use reasonable efforts to restore service promptly and provide notice of scheduled downtime.
To the fullest extent permitted by law, PrimeSync’s total liability is limited to the fees you paid us in the 12 months before the claim. We are not liable for indirect, incidental, consequential, or punitive damages, including lost profits, revenue, or data.
You agree to indemnify, defend, and hold PrimeSync harmless from claims arising from:
Your use of the Service
Your violation of these Terms or applicable laws
Any content or data you submit or allow the Service to collect
These Terms apply until terminated by either party. You may terminate your account at any time. We may suspend or terminate your account for violations of these Terms or legal obligations. Upon termination, your access ceases and your data may be deleted per our retention policy.
These Terms are governed by the laws of the State of Georgia, USA. You agree to resolve any disputes in the state or federal courts located in Georgia.
We may update these Terms at any time. Material changes will be communicated via email or dashboard notification at least 30 days in advance. Continued use of the Service after that period constitutes acceptance.
PrimeSync Solutions LLC
Attn: Legal Department
470 W Broad St, Columbus, OH 43215, USA
Email: info@primesync.com
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